Services

 

What range of services does KC SURVEYS provide to increase growth?

We provide the following range of services to increase growth:

• Customize a survey process to discover your clients’ needs.
• Organize focus groups to solicit specific, in-depth feedback.
• Facilitate growth through helping you to achieve the changes identified in your surveys and focus groups and by offering you help and advice to effectively report your regular progress in meeting clients’ needs.

 

Why is meeting your clients’ needs vital to increase growth?

Meeting your clients’ needs is vital to increase growth because it:

• Earns client loyalty which promotes retention.
• Prompts current clients to become advocates for your organization’s services which will attract new clients.
• Gains commitment which leads to increased sales and revenues.

 

How can KC SURVEYS increase growth by helping your organization dialogue effectively with your clients?

 The best way to grow your organization is to follow up and address your client’s needs identified in your surveys and focus groups and communicate on a regular basis about your progress in addressing these needs.  We can help you to implement this process by:

• Helping you to decide where to start addressing your client’s needs and by showing how to communicate your progress in meeting these needs most effectively.
• Administering additional surveys and focus groups as required to support and further the gains you achieved through follow-up actions.
• Hosting short targeted surveys to solicit further feedback as required at events, such as at annual conferences and major meetings.

Guarantee: because principal consultant, Dr. Keith Christopher, is involved in all aspects of the provision of services, we offer an unconditional guarantee of satisfaction.

 

What additional services does KC SURVEYS offer?

KC SURVEYS offers several complementary services including the following:

• Providing workshops, courses and speeches on how to administer client surveys and how to nurture an effective dialogue with your clients.
• Offering workshops, speeches and courses on consulting.  See feedback on Keith Christopher’s skills as a presenter by Rob Notman and Aviva Friedman, displayed in “Testimonials”.
• Writing material on a range of management topics, including annual reports, particularly for the not-for-profit sector.

See additional services provided in “Specials”.

 

Credentials

Principal consultant, Dr. Keith Christopher, has served over 14 years in senior management positions in a major tertiary-care hospital in Ottawa.  As executive director of the Canadian Association of Speech-Language Pathologists and Audiologists (CASLPA) for over six years using the process outlined above, he achieved the following:

• Increased revenues by 212%.
• Increased membership by more than 52%.

KC SURVEYS has been in operation since 2001, and over the years has successfully helped many organizations as confirmed by a sampling of comments by clients displayed in “Testimonials”.

 

Cost for Our Services

 The cost for your project(s) will depend on the type and amount of services you need.  However, we can promise you that at KC SURVEYS we charge less than the “big firms” because:

• Our staffing levels are kept streamlined and therefore our overhead costs are accordingly very low.

 

To discuss the costs for you project, please contact me, Keith Christopher, at keith@kcsurveys.com or at 1-647-882-1908.

 

Guarantee: because the principal consultant, Keith Christopher PhD, is involved in all aspects of customer service, we can offer you an unconditional guarantee of satisfaction.